Indicative total: R 0
Understand defective-goods claims, cancellation rights, change-of-mind requests, safe return transport and how a refund should be documented.
At a glance
- Different return reasons have different rules
- Statutory rights are not replaced by quote terms
- Arrange safe return instructions before dispatch
1Scope of this policy
This policy explains how to raise a return, cancellation, exchange or refund concern for a golf cart or accessory supplied through Prestige Apex. Our website follows a quote-first process: adding a product to a basket or requesting a quote is not an online card charge. Final availability, specifications, price, delivery and commercial terms are confirmed in writing. Consumer rights depend on the transaction and applicable law; the absence of an online payment button does not, by itself, determine whether consumer legislation applies.
2Start by identifying the reason
- Defective, unsafe or failed goods: describe the fault, when it appeared and whether operation is safe.
- Incorrect or incomplete supply: identify the model, quantity, condition or accessory that differs from the agreed description.
- Transit damage: keep the handover record and photographs, and explain when the damage was first noticed.
- Cancellation: state whether you have only requested a quote, accepted an agreement, paid a deposit or received the goods.
- Change of mind: explain the request and whether a statutory cooling-off right applies. A discretionary commercial return is different from a legal entitlement.
- Custom-made or modified products: describe the approved specification and work completed; do not assume either automatic acceptance or automatic rejection.
3Defective goods and the six-month statutory period
Where the Consumer Protection Act applies, goods must meet the applicable quality requirements in section 55. Section 56 generally permits a consumer to return qualifying failed, defective or unsafe goods within six months after delivery, without penalty and at the supplier’s risk and expense, and to direct repair, replacement or refund. This is not a general six-month change-of-mind return offer. The nature of the defect, the statutory requirements and any expressly disclosed condition must be considered.
- We do not state that every defective-goods claim must accept a repair before any other statutory remedy is considered.
- Pre-owned or refurbished goods are not automatically excluded from statutory protection simply because they are not new.
- A restocking charge or compulsory store credit must not replace a refund or other remedy to which the consumer is legally entitled.
- After a section 56 repair, a failure to remedy the defect or a further qualifying defect within three months can trigger replacement or refund under the Act.
4Cooling-off rights for qualifying transactions
The channel through which an agreement is concluded matters. Where section 44 of the Electronic Communications and Transactions Act applies, a consumer may cancel a qualifying goods transaction without reason or penalty within seven days after receipt of the goods. The Act provides exceptions, including certain goods made to the consumer’s specifications, and permits the direct cost of returning goods. If payment has been made for a qualifying cancellation under that section, the refund must be made within 30 days after cancellation. This does not mean every quote enquiry or every customised cart automatically qualifies.
- For qualifying direct-marketing transactions under section 16 of the Consumer Protection Act, the cooling-off period is five business days after the later of the agreement or delivery.
- Section 16 does not apply where section 44 of the Electronic Communications and Transactions Act applies; these are not two return windows to combine automatically.
- Notify the supplier in writing or another recorded form and keep evidence of the notice and the relevant dates.
- Ask for advice if you are unsure which transaction category applies; a label on a website alone does not settle the legal position.
5Change-of-mind returns and exchanges
Outside an applicable statutory cancellation or return right, Prestige Apex does not publish a universal no-questions-asked return window, guaranteed exchange programme or blanket money-back promise. Any discretionary return or exchange must be agreed in writing for the specific transaction. Before purchase, ask whether such returns are accepted, the period allowed, the permitted condition, the return method, any lawful fee and how the refund or exchange will be calculated. Do not rely on an unconfirmed number of days or percentage deduction.
6Deposits, accepted quotes and custom work
Requesting a quote alone does not require a refund because this website does not take payment when that request is submitted. If you have separately accepted a quote or paid a deposit, cancellation terms should be assessed against the agreement and applicable law. Ask for a written breakdown of any proposed cancellation cost and the basis for it. Custom production, paint, upholstery, electrical upgrades and specifically ordered parts may affect discretionary returns or statutory exceptions, but “customised” is not a blanket excuse to reject a defective-goods claim. We do not advertise all deposits as automatically non-refundable.
7How to request a return or cancellation
- Use the Contact enquiry form and state clearly whether you are requesting a return, cancellation, exchange or refund.
- Provide the quote or invoice reference, product description, serial number if available, delivery date and the reason for the request.
- Describe the condition and safety concerns. Explain what evidence is available and ask how photographs or diagnostic documents should be supplied.
- Identify the remedy you are requesting and any relevant cancellation deadline. Keep a copy of the dated request.
- Obtain the agreed return address, receiving contact, transport instructions and cost responsibility before sending the product.
- Keep the collection receipt, tracking or transporter reference, item list and return handover record.
8Return condition, packaging and safe handling
For a discretionary change-of-mind return, the agreed condition and packaging requirements should be confirmed beforehand. For a statutory claim, missing packaging alone must not be treated as an automatic loss of rights. Preserve packaging, keys, chargers, manuals and accessories where practical, and identify exactly what is being returned. Stop using unsafe goods. Golf carts and batteries require suitable loading, restraint and transport: damaged lithium batteries must not be placed into ordinary parcel transport without qualified instructions.
9Return transport and costs
Who pays depends on the reason and the applicable protection. Qualifying section 56 defective-goods returns are at the supplier’s risk and expense. A qualifying section 44 cooling-off return may involve the direct cost of returning the goods. For a discretionary return, the agreed written terms determine lawful transport and handling charges. No general collection charge, restocking percentage or handling deduction is invented on this page. Ask for an itemised explanation before approving a charge, and do not send a cart to an unconfirmed address.
10Inspection and the written outcome
Inspection may be needed to establish product identity, the reported condition, the cause of a fault or the contents of a return. Ask for acknowledgement of receipt, an explanation of the assessment steps and a written outcome. If a claim is declined, request the specific reasons, evidence and review route. Assessment must not be used to make a statutory cancellation deadline disappear or to remove an available remedy. The Warranty page explains technical fault assessment in more detail.
11Refund amount, method and timing
For an approved or legally required refund, obtain a written statement of the amount, any lawful itemised adjustments, the payment route and the processing date. A refund should be reconciled to the original transaction; do not send passwords, a bank PIN, a one-time passcode or full card details. Verify any request to change payment details through a trusted communication route. Bank processing may affect when cleared funds become visible, but it does not replace a statutory deadline. There is no single discretionary refund turnaround promised for every case on this site; the section 44 deadline described above applies where that section governs the cancellation.
12Unresolved concerns and policy priority
Keep all documents and ask for a review if the outcome does not address your concern. Identify the disputed fact, contractual term or remedy clearly. Applicable consumer dispute-resolution channels, the National Consumer Commission and other competent bodies remain available where relevant. Product-specific commercial terms must be read with this guidance and applicable law. A later website update cannot retrospectively remove a non-excludable right or rewrite an already agreed transaction.
Frequently asked questions
Can I cancel an unsubmitted or unanswered quote request?
A quote request does not charge your card or conclude an automatic online purchase. If you want an enquiry withdrawn, use Contact with its reference. If a separate agreement or payment already exists, explain that clearly so its terms and your rights can be considered.
Do you offer a universal 30-day money-back guarantee?
No blanket commercial guarantee is published. Specific statutory rights and any separately agreed discretionary return terms apply. The 30-day refund period mentioned above concerns qualifying section 44 cancellations, not a general 30-day return window.
Do all used or custom carts fall outside returns protection?
No. Condition disclosures and statutory exceptions require consideration of the actual transaction. A product being used or customised does not automatically remove every defective-goods remedy.
Should I arrange return freight immediately?
Contact us first for a confirmed destination and safe transport instructions. A large cart or damaged battery may need specialist handling, and the cost responsibility depends on the reason for return.
Must I accept a credit voucher instead of a refund?
A voucher should not replace a cash refund you are legally entitled to receive. A voluntarily agreed exchange or credit arrangement is a separate matter and should be documented.
Need something confirmed in writing?
Use our enquiry form with your quote or invoice reference and your question. Request written clarification before accepting product-specific terms.
CONTACT US REQUEST A QUOTEOfficial sources
This is general customer information, not individual legal advice. Product-specific commercial terms must be read with applicable law; non-excludable statutory rights take precedence.