Indicative total: R 0
Clear information, written commercial terms and a transparent route for questions and concerns—before and after your purchase.
At a glance
- Honest descriptions and condition labels
- Written terms before a purchase decision
- A recorded route for support and concerns
1What this guarantee means
Our Customer Guarantee sets out the principles behind dealing with Prestige Apex: clear product information, honest condition labels, a written quotation before a purchase decision and an opportunity to raise concerns. It is not an unconditional money-back promise, a guarantee of financing approval, a manufacturer warranty or a promise that every product suits every use. Product coverage, delivery and returns are explained in their own policies and in the written terms applicable to your purchase. Non-excludable statutory rights remain protected.
2Accurate product information
Our catalogue brings together new, pre-owned and refurbished golf carts and accessories. We use the information available for each listing rather than filling gaps with invented specifications. You should be able to identify the model, advertised condition and features that matter to your enquiry. If a photograph illustrates a variant, or a specification needs confirmation for the particular cart, ask for that distinction in writing before accepting a quote.
- Brand names identify products; they do not automatically establish an authorised dealer, distributor or manufacturer relationship.
- A displayed catalogue price is a guide to the enquiry, not an automatically accepted invoice or stock reservation.
- We do not invent reviews, stock counts, certifications or discounts to encourage a purchase.
- Where a detail affects your decision, request supporting specifications or an inspection rather than relying on an assumption.
3Condition disclosure and suitability
“New”, “pre-owned” and “refurbished” describe different starting points, not a complete technical history. Ask about battery age and chemistry, refurbishment work, known defects, fitted upgrades, available maintenance history and the condition of safety-critical systems. For an estate, farm, golf course, resort or security role, explain your terrain, passenger load, distance, storage and charging arrangements. Suitability should be confirmed against actual specifications; range, hill performance, towing capacity and public-road legality must not be inferred from appearance.
4A quote-first purchase process
- Compare the catalogue and identify the cart, accessories and customisation you want to discuss.
- Submit a quote request with your contact details and delivery requirements. Submitting the request does not charge a card online.
- Review the written response for availability, product identity, specification, condition, price, VAT treatment, delivery costs and exclusions.
- Clarify warranty, servicing, cancellation and return terms before agreeing to the purchase.
- Accept only the version you intend to approve, and keep the accepted quote and any subsequent invoice or agreed amendment.
5Transparent pricing and changes
A meaningful quote should show what is included and what is not: the cart, accessories, custom work, transport and relevant tax treatment. An expected date or accessory selection in a request is not automatically a confirmed supply commitment. If the proposed specification or price changes, ask for a revised written quotation and check the differences before agreeing. A browser basket total or a build estimate should not be confused with the final amount payable. We do not promise a price-match programme or fixed catalogue-price reservation that has not been agreed.
6Payment awareness and fraud prevention
No card is charged when the website submits your quote request. Any separately issued invoice and payment instructions must relate to the accepted transaction. Check the supplier identity, reference, amount and beneficiary details before paying. Treat an unexpected beneficiary change, urgency pressure or a request for a password or one-time passcode as a warning sign. Ask for clarification through an established communication route. A payment screenshot is evidence to review, not independent proof that funds have cleared.
7Written records and communication
Keep the accepted quote, invoice, agreed specification, delivery note and warranty wording together. When raising a concern, identify the relevant reference and state the facts and the outcome you are seeking. Where account facilities are available for your transaction, use them to review the documents associated with it, but retain your own copies. Do not assume that submitting a form guarantees immediate email delivery or a particular response time; this site does not advertise a fixed support-response SLA.
8Respectful support and minimal information
Use our Contact enquiry form for a general question, a quotation clarification or an after-sales concern. Provide the information needed to identify the request, and avoid sending unrelated identity documents, banking credentials or sensitive personal information. Ask how supporting photographs or technical reports should be supplied. Privacy handling is addressed in the Privacy Policy; this Customer Guarantee is not a claim of an external privacy certification or an assurance that no online system can ever have a security incident.
9Delivery, product concerns and remedies
Before dispatch, confirm the receiving address, access requirements, expected schedule and included transport services. At handover, compare the product and accessories with the agreed documents and record discrepancies. For a fault, stop using the cart if safety may be affected and consult the Warranty and Returns & Refunds pages. These protections have different purposes: a service promise is not a substitute for a defective-goods remedy, and a commercial warranty does not override applicable consumer law.
10A clear complaints and escalation route
- Send a concise account of the concern through Contact, identifying your quote, invoice or other reference.
- Include the relevant dates, agreed terms, what happened and the remedy or clarification you want.
- Ask for a written explanation if an assessment, charge or proposed outcome is unclear.
- If the response does not resolve the concern, request review and identify the disputed points rather than starting an unrelated enquiry.
- Keep your records. Applicable consumer dispute-resolution and regulatory routes remain available if an issue cannot be resolved.
11What is not included automatically
If one of these matters is important to your purchase, ask for an explicit written agreement or evidence. This distinction is intended to avoid misleading expectations, not to remove legal protections.
- Unlimited commercial warranty cover, a universal money-back guarantee or free return freight in every circumstance.
- Guaranteed stock, next-day delivery, a loan vehicle, nationwide mobile repairs or a particular workshop network.
- Public-road approval, estate permission, insurance, registration or suitability for a use not confirmed in the specification.
- A guarantee that a manufacturer, transporter, insurer or external platform will approve a request.
Frequently asked questions
Is this a separate product warranty?
No. It explains our customer-facing principles. Product-specific commercial coverage and statutory protections are addressed on the Warranty page.
Does adding a cart to my basket reserve stock?
No automatic stock reservation is promised. The basket supports a quote request; availability and any reservation arrangement must be confirmed separately.
Are advertised performance figures guaranteed for my route?
Operating conditions matter. Ask for suitability confirmation based on terrain, load, distance and charging arrangements rather than assuming a catalogue figure applies to every trip.
Can I ask for clarification before accepting a quote?
Yes. Check price, specification, delivery and commercial terms, and ask for any missing detail in writing before agreeing.
How do I raise a complaint?
Use Contact with your reference, relevant dates, a factual description and the outcome you seek. Ask for review if the response does not address the disputed issue.
Need something confirmed in writing?
Use our enquiry form with your quote or invoice reference and your question. Request written clarification before accepting product-specific terms.
CONTACT US REQUEST A QUOTE